Bedford Home Cleaning Terms & Conditions

Effective Date: October 6, 2026

These Terms & Conditions govern your use of Bedford Home Cleaning services, booking tools, communications, and website. By booking a service, you agree to these Terms, our Payment & Cancellation Terms, and our Privacy Policy.

1. Services

Bedford Home Cleaning provides residential cleaning and related household services in designated service areas. Services may include one-time or recurring Apartment Standard Clean, Apartment Deep Clean, Move-In / Move-Out Clean, laundry pickup and delivery, and available add-ons or custom services. Service availability, pricing, scope, and scheduling may vary by location, home configuration, condition, selected add-ons, provider availability, and other booking details. Bedford may decline, pause, reschedule, or discontinue service when reasonably necessary for safety, scope, staffing, payment, or operational reasons.

2. Service Scope and Customer Selections

A Standard Clean is intended for an already-maintained home that needs routine upkeep. A Deep Clean reserves additional time for a more intensive reset and deeper-detail work. Move-In / Move-Out service is intended for an empty or substantially empty home and includes turnover-oriented cleaning of accessible empty interiors as described during booking. Your booking selections – including home size, condition, structural details, requested add-ons, recurring cadence, and notes – help Bedford reserve appropriate time and scope. Add-ons and special requests are limited to the scope described at booking. Customer notes communicate priorities but do not automatically expand the booked scope. Bedford does not provide hoarding remediation, biohazard remediation, active pest treatment, construction cleanup, hazardous-material handling, specialty restoration, repair work, or other excluded services unless separately agreed in writing.

3. Pricing, Quotes, and Scope Changes

Prices shown during booking are based on the information provided by the customer and the selected service configuration. Applicable sales tax and separately billed services are added as shown or described during booking. If the actual home, access, condition, or requested work materially differs from the information provided, Bedford may pause work, decline out-of-scope work, recommend a different service, adjust the reserved time, or propose a revised price. Bedford will not intentionally add material cleaning charges beyond the booked or otherwise authorized amount without communicating the change, except for late cancellation, lockout, or other fees already authorized under these Terms or the Payment & Cancellation Terms. Custom-quote homes, unusual conditions, or unsupported configurations may require manual review before service is confirmed.

4. Access to the Property

Customers are responsible for providing safe and timely access during the scheduled arrival window, including accurate unit, doorman, buzzer, lockbox, key, or other entry instructions as applicable. If access is unavailable or cannot reasonably be obtained within 15 minutes after arrival, the appointment may be treated as a lockout and may be subject to a fee under the Payment & Cancellation Terms.

5. Payment Method and Authorization Automatically booked cleaning appointments require a valid payment method on file unless Bedford agrees otherwise. Payment information is processed by third-party payment providers such as Stripe. Bedford does not store full card numbers on its own servers. By providing a payment method and completing a booking, you authorize Bedford Home Cleaning and its payment processor to securely store that payment method for future use and to charge amounts due for completed cleaning services, future recurring visits you have scheduled, approved add-ons or ancillary services, and applicable cancellation, lockout, or other agreed fees. Unless otherwise disclosed during booking, Bedford does not charge the cleaning price at the time of booking. Cleaning charges are generally processed after the applicable service is completed. Separately priced services, including laundry, may be charged separately after the applicable quantity, service, or final amount is determined. If a payment fails, Bedford may retry the payment, request an updated payment method, suspend or cancel future service, and pursue amounts lawfully due.

6. Recurring Service

Recurring service may be offered weekly, every two weeks, monthly, or at another approved cadence. The first visit is billed at the service and price shown for that first visit. Unless otherwise stated, later recurring visits use Bedford Standard maintenance scope at the recurring rate shown or otherwise agreed for the selected cadence. There is no long-term contract unless separately agreed in writing. Customers may request to skip, pause, reschedule, or cancel future visits subject to the Payment & Cancellation Terms.

7. Cancellations, Rescheduling, and Lockouts

Cancellation, rescheduling, no-show, and lockout rules are stated in Bedford Home Cleaning Payment & Cancellation Terms, which are incorporated into these Terms by reference.

8. Satisfaction / Re-clean Guarantee

If you believe a booked cleaning task was missed or not completed to Bedford standards, notify Bedford within 24 hours after service completion and provide enough detail for us to evaluate the concern. When appropriate, Bedford will offer a reasonable re-clean of the affected area at no additional cleaning charge. The re-clean guarantee does not cover new messes created after service, out-of-scope work, conditions that could not safely or reasonably be addressed, or requests that were not part of the booked service. Refunds, credits, or other remedies may be issued at Bedford’s discretion except where otherwise required by law.

Customer Responsibilities:

• Provide accurate booking, address, unit, access, scope, and condition information.
• Provide utilities and a reasonably safe working environment necessary to perform the service.
• Secure cash, jewelry, documents, sentimental items, fragile objects, and other high-value property before service.
• Identify known fragile, unstable, damaged, specialty, or sensitive items before work begins.
• Secure aggressive or unsafe pets and disclose material pet-related conditions that affect the service.
• Avoid requesting cleaners to perform unsafe, illegal, excluded, or materially out-of-scope work.

10. Damage, Safety, and Liability

Bedford and its service providers will use reasonable care while performing booked services. Bedford is not responsible for pre-existing damage, ordinary wear and tear, defective or improperly installed fixtures, unstable or deteriorated items, or damage resulting from undisclosed conditions or customer instructions that create an unreasonable risk. Fragile, irreplaceable, high-value, or unusually delicate items should be secured or identified before service. Bedford may decline to clean an item or area when doing so could reasonably create a risk of damage or injury. To the fullest extent permitted by applicable law, any claim relating to a service should be reported promptly so Bedford has a reasonable opportunity to inspect and address it. To the fullest extent permitted by law, Bedford’s aggregate liability arising from a specific cleaning service will not exceed the amount paid for that service, except to the extent such limitation is prohibited by law. Nothing in these Terms limits any liability that cannot lawfully be limited or excluded.

11. Insurance

Bedford Home Cleaning maintains commercial general liability insurance. Upon reasonable request, Bedford Home Cleaning can provide a current certificate of insurance evidencing coverage within a reasonable period of time.

12. Service Providers

Services may be performed by Bedford personnel and/or independent service providers engaged by Bedford. Customers agree not to circumvent Bedford by arranging side work with a Bedford-referred provider in a manner that interferes with existing Bedford bookings, obligations, or agreements.

13. Email, SMS, and Service Communications

By providing contact information and booking service, you agree that Bedford may send service-related communications such as confirmations, reminders, arrival updates, access questions, schedule changes, receipts, payment notices, and service follow-up. Message and data rates may apply. Promotional messages are sent only where permitted by law and may be opted out of using the method provided in the message. Opting out of promotional messaging does not prevent Bedford from sending necessary transactional or service-related communications where permitted.

14. Website and Intellectual Property

Bedford website content, branding, copy, software, booking-flow presentation, and other original materials are owned by Bedford or its licensors and may not be copied, reproduced, republished, or commercially exploited without permission, except as allowed by law.

15. Privacy

Bedford’s collection and use of personal information is described in the Bedford Home Cleaning Privacy Policy, which is incorporated into these Terms by reference.

16. Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules, except where another law must apply.

17. Changes to These Terms

Bedford may update these Terms from time to time. The revised version will be posted with a new effective date. Changes apply prospectively unless otherwise required by law. For recurring customers, continued use of future services after notice of updated Terms constitutes acceptance of the updated Terms to the extent permitted by law.

18. Contact

Bedford Home Cleaning, LLC
Email: admin@bedfordhomecleaning.com

Williamsburg, Brooklyn, New York