Bedford Home Cleaning Payment & Cancellation Terms

Effective Date: October 6, 2026

These Payment & Cancellation Terms apply to Bedford Home Cleaning bookings and are incorporated into our Terms & Conditions.

1. Payment Method on File

Automatically booked cleaning appointments require a valid credit or debit card or other approved reusable payment method on file unless Bedford agrees otherwise. Payment credentials are handled securely by third-party payment providers such as Stripe. Bedford does not store full card numbers on its own servers. By booking, you authorize Bedford and its payment processor to securely save your payment method for future use and to charge amounts due under these Payment & Cancellation Terms and the Bedford Terms & Conditions.

2. When Cleaning Charges Are Processed

Unless otherwise disclosed, Bedford does not charge the cleaning price at the time of booking. Your saved payment method is generally charged automatically after the applicable cleaning is completed. Recurring visits are generally charged after each completed visit at the applicable recurring rate for that visit. Approved add-ons may be included in the cleaning charge or charged separately depending on the service. Laundry and other separately priced ancillary services may be charged separately after the applicable quantity, service, or final amount is determined.

3. Failed Payments

If a charge fails, Bedford may retry the payment, send a payment-update request, ask for a replacement payment method, pause or cancel future appointments, and pursue amounts lawfully due. Customers are responsible for keeping their payment information current.

4. Sales Tax and Other Amounts

Applicable sales tax and any other required taxes or government charges are added to taxable services as shown during booking, invoicing, or payment processing.

5. Recurring Service

Recurring customers may request to skip, pause, reschedule, or cancel future visits. There are no longterm contracts unless separately agreed in writing. Requests remain subject to the timing rules below and to cleaner/provider availability.

6. Cancellations and Late Changes

Bedford reserves dedicated time and provider capacity for scheduled appointments. Changes or cancellations made at least 24 hours before the scheduled arrival window generally do not incur Bedford’s late-change fee. Changes, cancellations, or rescheduling requests made within 24 hours of the scheduled arrival window may incur a $40 late cancellation / rescheduling fee. A no-show or lockout may be charged up to 50% of the scheduled cleaning price. Bedford may waive or reduce a fee at its discretion based on the circumstances. A one-time waiver does not waive the policy for future appointments.

7. Access and Lockouts

Customers are responsible for providing safe and timely access to the property. If Bedford or the assigned service provider cannot reasonably access the property within 15 minutes after arrival, the appointment may be treated as a lockout and may be subject to the no-show / lockout fee above. Examples include missing or inaccurate access instructions, unavailable doorman authorization, nonworking buzzer or lockbox information, inaccessible keys, or a customer who cannot be reached when access is required.

8. Bedford-Initiated Schedule Changes

If Bedford needs to cancel or materially reschedule an appointment because of provider availability, weather, safety, operational disruption, or another Bedford-side issue, the customer will not be charged a Bedford late cancellation fee for that change. Bedford will attempt to offer a reasonable alternative appointment when possible.

9. Pricing and Scope Adjustments

Pricing is based on the service and booking information selected or provided by the customer. If the actual home, condition, access, or requested work materially differs from the booking, Bedford may recommend a revised service, revised scope, additional time, or revised price. Bedford will communicate material additional cleaning charges before processing them, except for fees already authorized by the Terms & Conditions or these Payment & Cancellation Terms.

10. Satisfaction / Re-clean

Requests If you believe a booked cleaning task was missed or not completed to Bedford standards, notify Bedford within 24 hours after service completion. When appropriate, Bedford will offer a reasonable re-clean of the affected area at no additional cleaning charge. Refunds or credits may be issued at Bedford’s discretion except where otherwise required by law.

11. Questions or Billing Concerns

If you believe a charge is incorrect, contact Bedford promptly so we can review the booking, service record, and payment details.

Nothing in these terms limits rights that cannot lawfully be waived.

Contact: admin@bedfordhomecleaning.com