Bedford Home Cleaning Privacy Policy

Effective Date: October 6, 2026

Bedford Home Cleaning (“Bedford,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a quote, book services, communicate with us, or receive services.

1. Information We Collect

A. Contact and Account Information

• • • • • Name
        • Email address,
        • phone number,
        • service address, apartment or unit information, and
        • related contact details.

B. Booking, Property, and Service Information

• • • • • Requested service, home configuration, selected condition, modifiers, add-ons, and recurring cadence
        • Appointment date, arrival window, scheduling preferences, and service history
        • Access instructions, unit information, doorman, buzzer, lockbox, key, or other entry details you provide
        • Optional customer notes, priority areas, laundry or donation handoff notes, and other service preferences
        • Service communications, customer-support messages, feedback, re-clean requests, and related operational records.

C. Payment Information

• • • • • Payments and saved payment methods are processed by third-party payment providers such as Stripe. Bedford does not store full credit or debit card numbers on its own servers. We may receive or retain limited payment-related information such as payment status, card brand, last four digits, Stripe customer or payment-method identifiers, transaction identifiers, and billing contact details where necessary to operate the service.

D. Communications and Consent Information

• • • • • We may collect records of your communication preferences and consents, including whether you agreed to service-related SMS, email, or other communications and any opt-out requests.

E. Website, Device, Analytics, and Attribution Data

• • • • • When you use our website, we or our service providers may automatically collect information such as IP address, browser type, device information, pages viewed, approximate location derived from IP, referral source, date and time, interactions with forms or booking steps, and advertising or campaign identifiers such as referral, UTM, click, or similar attribution parameters. This information may be collected through cookies, pixels, tags, local storage, server logs, or similar technologies.

2. How We Use Information

• • • Provide quotes, schedule appointments, dispatch service providers, and perform booked services.
    • Create and manage one-time and recurring service relationships.
    • Save and process authorized payments, send receipts, and manage failed payments or billing issues.
    • Send booking confirmations, reminders, arrival updates, access questions, schedule changes, payment notices, receipts, and service follow-up.
    • Respond to inquiries, complaints, re-clean requests, and customer-support needs.
    • Improve our website, booking flow, services, operations, pricing, scheduling, and customer experience.
    • Measure advertising, attribution, marketing performance, and website usage.
    • Detect, investigate, and prevent fraud, abuse, payment risk, security incidents, and violations of our terms.
    • Comply with legal, tax, accounting, insurance, regulatory, and recordkeeping obligations.

3. How We Disclose Information

We may disclose information as reasonably necessary to operate Bedford, provide services, process payments, communicate with customers, measure performance, and comply with law. Recipients may include:

• • • Stripe and other payment-processing or payment-security providers.
    • Zenbooker and other scheduling, booking, customer-management, or field-service systems.
    • Website hosting, WordPress, form, security, analytics, and technology vendors.
    • Email, SMS, phone, and customer-communication providers.
    • Google, Meta, and other analytics, advertising, attribution, or marketing providers where used.
    • Independent cleaning professionals and other service providers who need information to fulfill a booked service.
    • Laundry, delivery, donation, or other fulfillment partners when you request those services.
    • Accountants, lawyers, insurers, consultants, and other professional advisers where reasonably necessary.
    • Government authorities, courts, regulators, or other parties when required by law or reasonably necessary to protect rights, safety, property, or prevent fraud. Bedford does not sell personal information for monetary consideration. We may use analytics or advertising technologies that involve disclosure of limited identifiers or activity data to advertising or analytics providers as described in this Policy. Where applicable law requires notice, consent, or an optout mechanism for those activities, Bedford will provide the applicable choice.

4. Email and SMS Communications

By booking or providing contact information, you may receive transactional or service-related communications such as confirmations, reminders, arrival updates, access questions, schedule changes, receipts, payment notices, and service follow-up. Message and data rates may apply. Promotional messages are sent where permitted by law and may be opted out of using the unsubscribe link, reply instruction, or other method provided in the message. Opting out of promotional communications does not prevent Bedford from sending necessary transactional or service-related messages where permitted.

5. Cookies and Similar Technologies

Bedford and its providers may use cookies and similar technologies to operate the website, remember preferences, understand traffic and booking behavior, prevent fraud, measure marketing performance, and improve our services. Browser settings may allow you to block or delete cookies. Some website functions may not work properly if certain technologies are disabled.

6. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining business and customer records, processing payments, resolving disputes, preventing fraud, supporting tax and accounting records, and complying with legal obligations. Retention periods may vary by data type and business need.

7. Data Security

Bedford uses reasonable administrative, technical, and organizational safeguards designed to protect personal information. Payment-card information is handled by third-party payment processors rather than stored as full card numbers on Bedford servers. No method of transmission, storage, or security can guarantee absolute protection.

8. Your Privacy Choices and Rights

Depending on applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to object to or limit certain processing. Some information may need to be retained for legal, tax, accounting, fraud-prevention, security, or contractual reasons. To make a privacy request, email admin@bedfordhomecleaning.com.

9. Children’s Privacy

Bedford services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children for the purpose of providing residential cleaning services.

10. Third-Party Sites and Services

Our website or communications may link to third-party websites or services. Their privacy practices are governed by their own policies, and Bedford is not responsible for third-party privacy practices outside Bedford’s control.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted with a new effective date. Material changes may also be communicated by other reasonable means where required by law.

12. Contact

Bedford Home Cleaning, LLC
Email: admin@bedfordhomecleaning.com

Williamsburg, Brooklyn, New York